Data Management Outsourcing Agreement - 范本

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DATA MANAGEMENT OUTSOURCING AGREEMENT

 

BETWEEN

 

ALLSTATE INSURANCE COMPANY

 

AND

 

ACXIOM CORPORATION

 

CONFIDENTIAL DRAFT
DO NOT REDISTRIBUTE

March 19, 1999
Version 5.0.0

 

SUMMARY

 

全文目录如下:

详细内容见附件

 

1. BACKGROUND AND PURPOSE

2. DEFINITIONS

2.1 Acxiom Core Software

2.2 Acxiom's Contract Manager

2.3 Acxiom's Key Personnel

2.4 Acxiom's Personnel

2.5 Affiliate

2.6 Agreement

2.7 Allstate Software

2.8 Allstate's Contract Manager

2.9 Allstate's Data

2.10 Allstate's Key Personnel

2.11 Benchmark Price

2.12 Confidential Information

2.13 Current Projects

2.14 Data Acquisition Cost ("DAC")

2.15 Data Acquisition System ("DAS")

2.16 Data Integrity

2.17 Effective Date

2.18 End-User

2.19 Fee Reduction

2.20 Force Majeure Event

2.21 Indemnitees

2.22 MASL

2.23 Material Default

2.24 Party

2.25 Person

2.26 Problem

2.27 Problem Report

2.28 Services

2.29 Software

2.30 Term

2.31 Third-Party Data Providers

2.32 Total Data Cost Savings ("TDCS")

2.33 Work Order

2.34 Work Product

3. SERVICES

3.1 Provision of Services

3.2 Current Projects

3.3 Data Acquisition and Related Services

3.4 Future Projects

3.5 [Intentionally Left Bank]

3.6 Business Resumption Services

3.7 Data Integrity Services

4. MASLS

4.1 Specification of MASLs

4.2 MASL Measurement and Reporting

4.3 Improvement in MASLs

4.4 Temporary Suspension of MASLs

5. ACXIOM RESOURCES

5.1 General

5.2 Use of Data Acquisition System

5.3 Use of Data Network

5.4 Non-Exclusivity

6. SECURITY OBLIGATIONS

7. ALLSTATE-RETAINED AUTHORITY AND OBLIGATIONS

7.1 Allstate Authority

7.2 Access to Personnel and Information

8. FINANCIAL TERMS

8.1 Data Acquisition Fees

8.2 Shared Savings- Data Acquisition Costs

8.2.1 Total Data Cost Savings

8.2.2 Determination of Benchmark Price

8.2.3 Effect of Supplier Price Changes on TDCS

8.3 Shared Savings- Other Costs

8.4 Data Network Costs

8.5 Audit

8.6 Taxes

8.7 Services Benchmarking

8.8 Out-of-Scope Services Rate Chart

8.9 Fee Reductions

8.10 Only Payments

8.11 Invoices

8.11.1 Data Acquisition Costs

8.11.2 Other Charges

8.11.3 Frequency and Format

8.11.4 Disputed Amounts

8.11.5 Set-Off

8.12 Most-Favored Customer

9. RELATIONSHIP MANAGEMENT

9.1 Key Personnel and Contract Manager

9.1.1 Acxiom's Key Personnel and Contract Manager

9.1.2 Allstate's Key Personnel and Contract Manager

9.1.3 Additional Personnel Requirements

9.1.4 Minimum Proficiency Levels

9.1.5 Training

9.1.6 Unsatisfactory Performance

9.2 Allstate's Policies

9.2.1 Computer Information and Access

9.2.2 Confidentiality and Intellectual Property

9.2.3 Other Policies

9.2.4 Enforcement

9.3 Regulatory Compliance

9.4 Operational Change Procedure

9.5 Work Order Procedure

9.5.1 When Required

9.5.2 Contents of the Work Order

10. Proprietary Rights; Ownership of Work Product

10.1 Rights and Licenses

10.2 Adverse Action

11. TERM

11.1 Initial Term; Renewals

11.2 Extension of Termination Date

11.3 Early Termination

11.3.1 Partial Termination of Services by Allstate

11.3.2 For Convenience

11.3.3 Change in Control of Acxiom

11.4 Termination for Material Default

11.5 Termination for Force Majeure Event

11.6 Effect of Ending of Term

12. Disentanglement

12.1 Disentanglement Process

12.2 Preparation for Disentanglement

13. DEFAULT

13.1 Remedies

13.1.1 Allstate's Remedies

13.1.2 Acxiom's Remedies

13.1.3 Limitation of Liability

13.2 Force Majeure Events

14. INSURANCE

14.1 General Requirements

14.2 Coverages

14.3 Miscellaneous Requirements

15. REPORTS

15.1 General

15.2 Media

16. RECORDKEEPING AND AUDIT RIGHTS

16.1 Record keeping

16.2 Audit Rights

16.3 Open Book Policy

17. CONFIDENTIALITY

17.1 Disclosure of Confidential Information

17.2 Required Disclosure

17.3 Notification

17.4 Injunctive Relief

17.5 Return of Confidential Information

18. LEGAL COMPLIANCE

19. Representations and Warranties

19.1 Acxiom's Representations, Warranties, and Covenants

19.1.1 Performance of the Services

19.1.2 Proprietary Rights Infringement

19.1.3 Adherence to Specifications

19.1.4 Warranty as to Viruses

19.1.5 Warranty of Year 2000 Compliance

19.1.6 Legal and Corporate Authority

19.2 Allstate's Representations, Warranties and Covenants

19.2.1 Legal and Corporate Authority

19.2.2 Other

19.3 Disclaimer

20. INDEMNIFICATION

20.1 Technology

20.1.1 Indemnity by Acxiom

20.1.2 Indemnity by Allstate

20.2 Injury or Property Damage

20.2.1 Indemnity by Acxiom

20.2.2 Indemnity by Allstate

20.3 Employees

20.4 Third-Party Matters

20.4.1 Indemnity by Acxiom

20.4.2 Mutual Indemnities

20.5 Misrepresentation

20.5.1 Indemnity by Acxiom

20.5.2 Indemnity by Allstate

20.6 Subrogation

20.7 Procedures

21. DISPUTE RESOLUTION

21.1 General Intent

21.2 Contract Manager Level

21.3 Escalation

21.3.1 First Escalation

21.3.2 Second Escalation

21.4 Critical Problems

21.5 Legal Action

21.6 No Termination or Suspension of Services

22. PUBLICITY

23. USE OF AFFILIATES AND SUBCONTRACTORS

24. MISCELLANEOUS

24.1 Entire Agreement

24.2 Captions; Section Numbers

24.3 Assignment

24.4 Notices to a Party

24.5 Amendments; Waivers

24.6 Legal Status of Parties

24.7 Sever ability

24.8 Counterparts

24.9 Governing Law

24.10 No Third-Party Beneficiaries

24.11 Expenses

 

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